Edited by Tony Pilch
Published 2005 (ISBN 1 902488 61 X) Price £9.95
Report of a series of four seminars focussing on the issues raised by the growing trend towards consumer involvement. The first seminar discussed the experience of consumer representation, participation and involvement in terms of its impact upon consumers themselves. The second seminar investigated the role of consumer involvement in the delivery of goods and services. The third examined the role that consumers can play in the reform of public services. The final seminar featured a ‘Question Time’ panel discussion on the issues raised over the course of the series.