People who rent from a private landlord are at the sharp end of the housing crisis, but the truth is we have often more rights as consumers when we rent a car, buy a fridge-freezer or take out a loan than we do as private renters.
This has been reinforced during the coronavirus crisis, with people spending more time at home and many realising just how precarious their housing situation is.
This report sets out a new perspective on how we can improve the private rental market: by recognising the consumer rights we’re used to having in other markets, from utilities to financial services, and looking at how we might apply those lessons to the private rented sector.